The email from iTunes I quoted yesterday ended with, "If you require more in-depth assistance, please call Apple technical support at 800-APL-CARE (800-275-2273)." So as promised yesterday, I screwed my courage to the sticking place, and phoned AppleCare. After some time they told me that they had no ability to support iTunes and to email the firstname.lastname@example.org. LOL. Of course that's where I was directed to Apple Care.
Between Apple's misleading ads, their intrusive installations (QuickTime hijacked my file assignments without telling me), and their lack of product support, I do see a company focused on short-term gain without consideration of the long-term effect.
Bottom-line is that I'm using Apple data I've purchased (a video) on Apple software (iTunes + QuickTime) and it doesn't work. I have no recourse, unless I want to take them to court. And I'm not a big fan of adversarial resolution.
So I'll vote with my wallet. What they've created in me is a strong desire to direct folks away from any Apple products. At the same time I see Microsoft opening up in many ways to become more human. Let's see how this pans out over the next few years.
Meantime, Ciao iTunes. Time to find a new source of music!
EDIT: I found this site which lists other sources. I think one of the reasons it took me so long to find an alternative was the belief that iTunes is probably more comprehensive. When I get some time, I'll look at these. Certainly the one site I checked out as a disappointment: it appears you have to sign up before looking at the song selection. There's a sure way to drive potential customers away!
The reality is that if you click "About" at the bottom of the screen it's possible to browse the selections. Why make that obscure?