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Kudos to Webshots

Thursday, September 28th, 2006

A while ago we were having trouble with Webshots.com: some images downloaded correctly, many stalled.  Customer service was prompt, and we interacted a bit, including lots of technical questions and information they asked us.  In the end they determined it was a bug in how the app interacted with IE. Worked fine with FireFox which gave us a workaround.

So although they didn’t resolve the issue, they convinced me that they were serious about diagnosis and solving the issue in the future. 

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Categories: Business, Technical