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How’s this for engaging with customers?

Friday, November 3rd, 2006

Phil Taylor, Senior PM for Graphics and Terrain in ACES Studio at Microsoft (which develops the Flight Simulator product) has posted an extensive explanation of some of the issues which the team is grappling with, including performance.  Further, he has chosen to fully engage with the community (even the trolls!) in a constructive way.

Recently some of the developers on the team have shown up at www.fsdeveloper.com to provide useful advice and hints for developers.

It’s a brand new world.

EDIT: this thread at AVSIM has gone AWOL.  A copy of Phil’s statement was posted at SimFlight.

  1. Dick Ludowise
    Saturday, November 4th, 2006 at 12:49 pm

    Hi Jon.

    My first reaction was “Phil… bail out! Save yourself!!!”

    But he seems to be well informed, and may actually dampen some of the gloom and doom at AVSIM.


  2. Saturday, November 4th, 2006 at 1:00 pm

    I think the AVSIM trolls are immune to real information, but for the majority there Phil’s information will help dispell a lot of myths and save pointless posting. And Phil appears to be ingesting the feedback respectfully, which speaks well to the two-way communication MS has promised. I just hope he doesn’t fry himself trying to answer the same questions over and over, and has time to implement! As others have said, I hope he starts a blog …

    And let me add, I sincerely hope that he does not engage in the sarcastic, often ambiguous (and hence potentially misleading) posting we saw from another ACES member on AVSIM. So far, so good.


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