How’s this for engaging with customers?
Phil Taylor, Senior PM for Graphics and Terrain in ACES Studio at Microsoft (which develops the Flight Simulator product) has posted an extensive explanation of some of the issues which the team is grappling with, including performance. Further, he has chosen to fully engage with the community (even the trolls!) in a constructive way.
Recently some of the developers on the team have shown up at www.fsdeveloper.com to provide useful advice and hints for developers.
It’s a brand new world.
EDIT: this thread at AVSIM has gone AWOL. A copy of Phil’s statement was posted at SimFlight.